Summary
Our TravelEase Protection program is mandatory for all our property owners and renters and provides a seamless experience and peace of mind. Guests are required to pay a non-refundable fee per reservation, which we hold. The program covers a range of benefits that benefit everyone involved. This only applies to reservations that are less than 30 days.
** Please note that as this is a guest-paid service, coverage may be subject to change.***
What it Covers
Guest
Cancellation & Rescheduling Guarantee
The guest may cancel their reservation for any reason up to 14 days prior to check-in for a 100% refund and 50% refund for 7 days
(minus the Travel Ease protection fee)
The guest is allowed to move their reservation to a later date within 6 months from their initial reservation; with subject to availability. The rate for the rescheduled reservation will need to be equal to the rate of their original reservation.
(exceptions are left to be decided by MPM Vacation Rentals)
Inclement Weather
The guest is allowed to move their reservation to a later date within 6 months from their initial reservation; with subject to availability. The rate for the rescheduled reservation will need to be equal to the rate of their original reservation.
Damage Coverage
The guest will be covered up to $200 dollars of unintentional damages to the property (any additional cost above the $200, we will handle with the guest directly)
Monthly Maintenance
Guests will NOT be charged for items that need to be replaced.
Guest App
Guests can make payments, see property info, browse attractions, claim discounted tickets and much more in one convenient place.